1. Identification of the responsible party
X12 Partners is a business brand and service operated by Nexara Digital LLC, an entity that offers digital services, consulting, training, automation, applied artificial intelligence, Neurohub, CRM, business processes, and support for companies.
Responsible party: Nexara Digital LLC
Address: 150 SE 2nd Ave STE 1403 #6240, Miami, FL 33131, United States of America
Email: [email protected]
Phone: +1 904-892-7164
If another operating entity, representative, provider, or authorized collaborator appears in any contract, proposal, invoice, commercial document, or service order, the details expressly indicated in that document shall prevail for that specific engagement.
2. Purpose of these terms
These Terms govern the use of the X12 Partners website and the relationship with users, leads, clients, companies, entrepreneurs, executives, associations, franchises, consultants, collaborators, and any person or entity that accesses the site, requests information, completes forms, books appointments, or contracts services.
Use of the website or services implies acceptance of these Terms. If you do not agree with them, you must refrain from using the site, submitting information, booking appointments, or contracting services.
3. X12 Partners services
X12 Partners offers services aimed at companies in different sectors that need to organize processes, apply artificial intelligence, automate tasks, improve customer service, sales, marketing, CRM, follow-up, internal documentation, or work systems.
Services may include, among others:
- Private business diagnostics.
- Consulting in processes, sales, customer service, marketing, operations, management, and business strategy.
- Design and implementation of business automation systems.
- Application of artificial intelligence to real business processes.
- Design, configuration, or implementation of Neurohub, AI assistants, knowledge bases, and internal workflows.
- Business training, seminars, workshops, private sessions, and programs for teams.
- Integrations with CRM, forms, WhatsApp, email, calendars, AI tools, and other systems.
- Strategic, operational, commercial, or technological support for companies.
- Collaborations with business associations, chambers, professional associations, franchises, networks, and business groups.
The information published on the website is general and informational in nature. It does not constitute legal, tax, financial, labor, accounting, health, or investment advice, nor is it a substitute for specific professional advice. For decisions of that kind, you should consult qualified professionals in your jurisdiction.
4. Access to the website
Access to the X12 Partners website is generally free of charge. However, certain services, programs, consulting services, sessions, advanced diagnostics, implementations, training, tools, or support may be subject to payment, prior contracting, admission, availability, or express acceptance by X12 Partners.
X12 Partners may modify, suspend, update, or remove content, forms, pages, services, resources, diagnostics, calendars, videos, or website functionalities without prior notice when it deems it necessary for technical, commercial, legal, operational, or security reasons.
5. Acceptable use of the site and services
You agree to use the X12 Partners website, forms, content, tools, sessions, and services in a lawful, responsible, diligent, and good-faith manner.
The following is not permitted:
- Using the site or services for unlawful, fraudulent, deceptive, abusive activities or activities that infringe third-party rights.
- Attempting to gain unauthorized access to systems, accounts, databases, servers, automations, CRM, forms, Neurohub, internal tools, or private information.
- Introducing malware, viruses, malicious code, abusive scraping, unauthorized reverse engineering, or actions that interfere with the operation of the service.
- Impersonating identities, manipulating data, submitting false information, sending spam, or using the services to collect data abusively.
- Copying, reselling, distributing, commercially exploiting, or publishing X12 Partners materials, recordings, content, methodologies, templates, documentation, prompts, workflows, automations, or systems without written authorization.
- Using assistants, automations, AI systems, or tools connected to X12 Partners to generate illegal, discriminatory, defamatory, fraudulent, deceptive, harmful content or content contrary to third-party rights.
- Using the site or services to violate data protection, intellectual property, competition, consumer, advertising, electronic communications laws, or any other applicable regulations.
We may limit, suspend, or cancel access for any user, client, lead, or account if we detect abuse, operational risk, non-compliance, non-payment, fraudulent use, attempted unauthorized access, or any conduct that may affect X12 Partners, its clients, providers, collaborators, or systems.
6. Forms, surveys, diagnostics, and private appointments
Forms, surveys, diagnostics, and private appointments are intended to understand your company’s situation and assess whether X12 Partners can help you. Submitting a form, answering a survey, watching a prior video, or scheduling an appointment does not guarantee that X12 Partners will agree to work with you, nor does it imply any obligation to contract by either party.
Free appointments or initial diagnostics may be subject to availability, admission criteria, case suitability, company profile, operational capacity, and X12 Partners’ internal decision.
If you schedule a free appointment, you agree to attend on time or cancel it with reasonable notice if you are unable to attend. X12 Partners reserves the right to limit future bookings in the event of repeated no-shows, improper use of the scheduling system, false information, duplicate bookings, or lack of genuine intent to attend.
X12 Partners may request additional information before, during, or after an appointment in order to better understand the company’s context, prepare a proposal, or assess whether the service fits the case.
7. Registration, accounts, access, and credentials
Some services may require account creation, access to platforms, CRM, private areas, automation tools, Neurohub, AI assistants, shared systems, or other digital environments. If credentials are provided to you, you are responsible for keeping them confidential and for all activity carried out from your account.
You must notify us immediately if you suspect unauthorized access, loss of credentials, a leak, misuse, or any incident related to accounts, permissions, or systems linked to X12 Partners.
X12 Partners may suspend access when there is reasonable suspicion of misuse, security risk, non-payment, termination of service, contractual breach, or technical necessity.
8. Proposals, prices, payments, and billing
The prices, taxes, conditions, deliverables, scope, timelines, renewals, payment methods, and features of each service will be indicated on the corresponding page, commercial proposal, quote, contract, service order, invoice, or applicable document.
Unless expressly stated otherwise, payments are made in advance. If the service is provided through a subscription, monthly plan, annual plan, package of hours, program, recurring consulting, phased implementation, or support service, the renewal, commitment period, interruption, cancellation, and scope conditions will be indicated in the corresponding commercial document.
Payments may be managed through external payment providers, banks, gateways, billing platforms, CRM, or third-party tools. X12 Partners does not store full card details when they are managed by external providers.
The client is responsible for providing correct billing information, paying on time, assuming applicable taxes, and keeping payment methods up to date when applicable.
9. Cancellations, changes, and refunds
Cancellation, change, or refund conditions will depend on the type of service contracted and on what is stated in the corresponding proposal, contract, payment page, service order, or invoice.
In consulting, implementation, training, automation, technical configuration, Neurohub, development, advanced diagnostics, personalized support, private sessions, or custom work services, payments may be non-refundable once work has begun, resources have been reserved, access has been delivered, the session has been held, specific material has been prepared, or the service provision has started.
When there is a monthly, annual, phased, or agreed-period commitment, the client must comply with the contracted period unless otherwise agreed in writing.
X12 Partners may suspend or cancel services for breach, non-payment, fraud, abuse, operational risk, lack of necessary collaboration, misuse, breach of these Terms, or any justified cause.
To request a cancellation or inquire about conditions related to a contracted service, you may write to [email protected].
10. Intellectual property
All content on the X12 Partners website and services, including texts, structure, design, brand, trade names, methodologies, materials, videos, guides, documents, templates, courses, frameworks, processes, software, automations, prompts, workflows, knowledge bases, configurations, recordings, documentation, diagrams, and resources, belongs to X12 Partners, Nexara Digital LLC, or its licensors, unless expressly stated otherwise.
The client or user is granted a limited, non-exclusive, non-transferable, and revocable license to use the materials solely for internal, personal, or business use, according to the contracted service.
Copying, reselling, sublicensing, publishing, distributing, sharing, commercially exploiting, adapting, cloning, training external systems with protected materials, or creating derivative services based on such materials is not permitted without written authorization from X12 Partners.
11. Materials, data, and content provided by the client
If you provide us with information, documents, logos, texts, databases, customer data, processes, recordings, messages, content, creative assets, access, credentials, or any other material, you declare that you have the right to share it and that its use does not infringe third-party rights or applicable regulations.
You retain ownership of your materials and data. X12 Partners may use them only to analyze your case, provide the service, configure systems, design automations, train or feed private knowledge bases, prepare proposals, conduct diagnostics, provide support, document processes, improve the contracted service, or comply with contractual obligations.
You must not send us sensitive, confidential, or specially protected data that is not necessary for the service. If the project requires processing personal data of third parties, both parties may need additional data processing, confidentiality, or security agreements.
12. Artificial intelligence, automation, and Neurohub
X12 Partners may use artificial intelligence tools, automation, assistants, language models, connectors, CRM, knowledge bases, messaging systems, analytics tools, APIs, or external providers to deliver its services.
Although we work to configure useful, secure systems aligned with the client’s business, results generated by AI or automations may contain errors, omissions, incomplete responses, incorrect interpretations, biases, or outputs that require human review.
The client is responsible for reviewing, validating, and approving the final use of any content, response, proposal, communication, automation, workflow, decision, recommendation, or result generated or supported by AI systems, especially when it may affect customers, sales, contracts, prices, personal data, legal obligations, relevant business decisions, or the company’s reputation.
X12 Partners does not guarantee that AI, Neurohub, assistants, automations, or integrations will operate without errors, interruptions, technical limitations, third-party changes, provider failures, incorrect responses, or the need for ongoing adjustments.
13. Confidentiality
X12 Partners will treat with reasonable confidentiality the business information you share through forms, diagnostics, meetings, proposals, and service delivery, unless such information is public, already known, required by law, necessary to provide the service through authorized providers, or shared with your consent.
If the project requires a specific level of confidentiality, data processing, access to sensitive systems, third-party participation, or management of particularly delicate information, an additional agreement may be signed.
14. Providers, tools, and third-party services
To provide services, X12 Partners may use external tools, platforms, and providers, such as hosting, email, CRM, WhatsApp, SMS, forms, calendars, video calls, payment gateways, analytics, storage, automation, artificial intelligence, documentation, support, security, or communication services.
We do not control the policies, availability, changes, prices, interruptions, errors, limitations, conditions, blocks, updates, or commercial decisions of those third parties. Use of external tools may be subject to their own terms and privacy policies.
X12 Partners shall not be liable for failures, outages, changes, data loss, limitations, blocks, costs, modifications, or decisions made by external providers that affect the service, except in cases required by applicable law.
15. Client responsibilities
The client agrees to:
- Provide truthful, up-to-date, and sufficient information to deliver the service.
- Reasonably collaborate with X12 Partners during diagnostics, configurations, meetings, deliveries, validations, and adjustments.
- Review and approve content, automations, responses, workflows, processes, or configurations before using them with end customers when necessary.
- Have sufficient rights, permissions, and legal bases to share data, access, materials, or third-party information.
- Not use the configured systems for illegal, deceptive, abusive activities or activities contrary to third-party rights.
- Maintain its own backups, internal controls, validations, and human supervision when appropriate.
- Properly manage its tools, accounts, providers, billing, and internal permissions.
16. Limitation of liability
To the fullest extent permitted by law, X12 Partners and Nexara Digital LLC shall not be liable for indirect damages, loss of profit, loss of benefits, loss of opportunities, business interruption, data loss, reputational loss, third-party failures, errors resulting from incorrect information provided by the client, misuse of tools, lack of human review, business decisions made by the client, or non-guaranteed results.
We do not guarantee uninterrupted availability of the site, forms, platforms, automations, assistants, integrations, CRM, Neurohub, or external tools, although we work to maintain reasonable operation.
Unless otherwise provided by law, X12 Partners’ total liability for any claim related to a service shall be limited to the amount actually paid by the client for the specific service during the last month prior to the event giving rise to the claim, or to a maximum of USD 199 if there is no identifiable monthly payment.
17. Results and absence of guarantees
X12 Partners does not guarantee specific results, sales increases, specific cost reductions, lead acquisition, full automation, absence of errors, return on investment, a specific productivity improvement, business growth, staff reduction, conversion improvement, revenue generation, or business success.
Results depend on multiple factors, including the company’s situation, quality of information provided, team, implementation, market, budget, tools, response times, internal follow-up, client decisions, execution capacity, and external factors.
18. Testimonials, use cases, and examples
Testimonials, use cases, examples, figures, references, demonstrations, or results published on the X12 Partners website or materials are for informational and commercial purposes. They do not guarantee that other clients will obtain the same results.
When examples of AI, automation, Neurohub, CRM, sales, marketing, or processes are presented, they may be simplified, adapted, or anonymized to make them easier to understand.
19. External links
Our site may include links to external pages, tools, platforms, calendars, videos, forms, content, or services. We do not control their content, availability, security, policies, or conditions. Access to such links is at your own risk.
20. Communications
By submitting forms, scheduling appointments, requesting diagnostics, or contracting services, you agree that X12 Partners may contact you through reasonable means related to your request, including email, phone, video call, calendar, CRM, messaging tools, or commercial communications permitted by applicable regulations.
You may unsubscribe from commercial communications by writing to [email protected]. Some administrative, contractual, security-related, or requested-service communications may continue to be sent when necessary.
21. Personal data protection
The processing of personal data is regulated in the X12 Partners Privacy Policy. By using the site, submitting forms, scheduling appointments, or contracting services, you also accept that your data will be processed in accordance with that policy.
You may view the Privacy Policy at /privacy.
22. Changes to these terms
We may modify these Terms and Conditions to reflect legal, technical, commercial, or operational changes. We will publish the current version with its update date.
Continued use of the site, forms, services, or communications after changes are published implies acceptance of the updated version.
23. Applicable law and jurisdiction
These Terms are governed by the laws of the State of Florida, United States, unless applicable mandatory rules provide otherwise.
Any dispute related to the site, services, or these Terms shall be submitted to the competent courts of Miami-Dade, Florida, unless there is an applicable mandatory rule for the consumer or user that establishes another jurisdiction.
24. Contact
For any questions about these Terms and Conditions, you may contact:
X12 Partners / Nexara Digital LLC
Address: 150 SE 2nd Ave STE 1403 #6240, Miami, FL 33131, United States of America
Email: [email protected]
Phone: +1 904-892-7164
